If you would like to delete your ALTEX account, please contact contact@altex.mn

Prior to deleting your account, we will need to verify your identity for security purposes.

If you would like to change your personal details in your ALTEX account, please contact contact@altex.mn

Prior to changing your personal information, we will need to verify your identity for security purposes.

Please email contact@altex.mn with the below information

For verified personal accounts:

1. Provide a brief explanation / reason for the email change.

2. Self portrait of the applicant holding a paper note stating "Request to change email address - ALTEX" with today's date.

3. Provide the old and new email address

For verified company accounts:

1. Provide a brief explanation / reason for the email change.

2. Please have one authorised person on the Attestation Letter to provide a self-portrait, holding a paper stating "I, (Authorised Person's Full Name), authorised person of (Full Company Name) confirm to change registered email address. - ALTEX (Date)"

3. Provide the old and new email address

In order to reset your password, please follow the below steps:

1. At the log-in page, click on 'Forgot Password?' OR Visit https://trade.altex.mn/register/forgotPassword directly

2. Submit the email address associated to your account.

3. Click 'Reset my password'

4. An email with subject 'ALTEX Password Reset' will be sent. Click on 'Reset Your Password' to be redirected back to the platform.

5. Add in your new secure password in the fields provided, confirm you are not a robot and click 'Set My Password'.

In case, if you cannot find our email link in your inbox, please do not forget to check Spam folder as well.

1. Login at https://trade.altex.mn/

2. On the 'Portfolio' page, click on 'Verify'

3. Select 'Personal' or 'Company' account

4. Complete the application form and upload the required supporting documents

Registered accounts from jurisdictions we can support are required to comply with the Terms of Use and Anti-Money Laundering (AML) policy. Please review our "Terms of Use" page for more information.

Owing to our AML policy, some users might not be applicable to certain services on ALTEX.

For further questions, please contact contact@altex.mn

For company account verifications, the process may take up to 5 business days. This process commences after all required documents have been submitted.

Our client on-boarding team will work closely with you throughout the process.

For opening a personal account with ALTEX, the process will take approximately 1 business day to complete. This process commences after all required documents have been submitted.

Our client on-boarding team will work closely with you throughout the process.

What are the required documents for opening a company account?

To create a company account with ALTEX, the documents required may vary from country to country, but the below are the essential documents needed for all corporate applicants:

Certificate of Incorporation

Memorandum & Articles of Association

Organisational Chart · Operational Address Proof / Confirmation

Certificate of Incumbency (including List of Shareholders, Directors & Status of Good Standing)

Attestation Letter

Passport Copies & Residential Address Proof / Confirmation of all Director(s), Authorised Person(s) & Ultimate Beneficial Owners holding 25% or more of shares or voting rights directly and indirectly

NOTE: Items listed above are for general reference, additional documents may be required subject to KYC needs.

ALL submitted documents should be in JPG, PNG or PDF format.

Document requirements for each of the company’s directors are the same for an individual account registration.

For opening a personal account with ALTEX, you will need the following documents:

1. Your valid (unexpired) passport

2. A selfie holding onto your passport

3. Proof of your residential address (issued within 3 months of current date)

Please note for we only accept one of the following documents:

Bank Statement

Utility Bill for utilities consumed at your residential address

Tax Return, Property Tax Bill (P.O. box is NOT accepted as valid proof of address document)

NOTES: Documents should be in full page, clear and visible in its entirety. Please provide an English Translation of your Proof of Address if it is not in Mongolian language or English.

To register for an ALTEX account:

1: Visit altex.mn and click 'Register' on the top right corner. A drop down showing the ALTEX products will be available to select. Select the product or region of choice. Note you may still access multiple products with the same account.

2: Input your email address, which will be your login username, and select your country of residence. Please ensure that you have ticked the “I am not a robot” field and have read and accepted the terms of use.

3: An email will be sent to you with subject 'ALTEX Registration Request' to validate your email address. Click on 'Complete Your Registration' to redirect back to the platform and allow you to create a password. Once the account has been validated, review the Two-Factor Authentication prompt and enable to secure your account.

In order to start trading on our platform, please make sure you go through the verification process under Setting > Verification. Emails will be sent out following your verification process. Alternatively, the 'Get Verified' option is available on the Portfolio Page.

If you are not receiving any emails from ALTEX, there are a few things that you can do:

1. Check your spam/ junk folder as some email service providers might redirect our emails to your spam/ junk folder.

2. Email service providers may block incoming emails from a certain domain.

3. Contact our customer support by sending an email to contact@altex.mn

In order to protect your wallet more securely, we highly suggest to add Two-Factor Authentication as a second layer of security for your account.

To set up your 2FA, kindly login to your ALTEX account with your registered email address and password.

OTP (One-Time Password)

Using Google Authenticator as example, please see the below:

1. Select the 'Settings' tab, and then click 'Security' and 'ADD NEW'.

2. Download the Google Authenticator app (or other OTP compatible app) from the Play Store (Android) or from the iTunes App Store (iOS) and install on your mobile device.

3. Open the Google Authenticator app and, click the '+' sign at the top right section of the application.

4. Select 'Scan a Barcode' and, scan the unique QR code displayed on the ALTEX website or, copy the Secret Key to the Google Authenticator app.

5. Activate Two Factor authentication by submitting the verification code displayed on your mobile device into the OTP field on the ALTEX website and press ‘Confirm’.

If successful, you will see a ‘Time-based One-time Password 1’ listed under OTP (ONE-TIME PASSWORD) and you will receive an email regarding your 2FA activation.

To disable 2-Factor Authentication on your ALTEX account, please follow the instructions below:

1. Login to the ALTEX website with your registered email address, password and OTP.

2. Select the 'Setting' tab, and then click 'Security'

3. Click on the three dots to the right of your 'Time-based One-time Password', and click 'DELETE'

4. Confirm 'DELETE' on pop-up box

5. Enter your OTP again and click 'Confirm'. 2FA will be disabled.

YubiKeys

1. Select the 'Settings' tab and then click 'Security'

2. Click 'ADD NEW' under 'YubiKeys'

3. On a computer, insert your 'YubiKey' into a USB-port and touch the 'YubiKey' touchpad. This will automatically fill in and confirm your 2 Factor Authentication.

If successful, you will see your 'YubiKey Id1' listed under 'YubiKeys' and you will receive an email regarding your 2FA activation.

How can I reset my 2FA?

Please email contact@altex.mn with the below information.

For verified/ unverified personal accounts and unverified company accounts:

1. Provide a brief explanation / reason to disable 2FA.

2. Email of account

3. Self portrait of client holding a paper note stating "Request to disable 2FA - ALTEX" with today's date.

For verified company accounts:

1. Provide a brief explanation / reason to disable 2FA.

2. Email of account

3. Please have one authorised person on the Attestation Letter to provide a self-portrait, holding a paper note stating "I, (Authorised Person's Full Name), authorised person of (Full Company Name) confirm to disable 2FA. - ALTEX (Date)"